Terms and Conditions

Section 1 Scope

These General Terms and Conditions (Terms) apply to all service contracts between 1010 Works GmbH, Seitenstettengasse 5/37, 1010 Vienna (hereinafter the "Operator") and the user regarding the provision of virtual office services and related services.

Section 2 Subject Matter

On the basis of a valid lease, the Operator is the principal tenant of the business premises at 1010 Vienna, Seitenstettengasse 5/37, operates a co-working space there and provides virtual office services. The scope of services depends on the package selected by the user:

• Basic: Business and postal address, for example for the commercial register, the trade register and the imprint, access to a designated mailbox on site, company nameplate on the mailbox, acceptance of letters and parcels, receipt of the collection notices for RSa and RSb mail, self-collection Monday to Sunday via the digital access system; forwarding of mail to an address specified by the user against a separate fee
• Plus: Additionally scanning and digital forwarding of mail; physical mail forwarding within the EU on request at no extra charge, including postage; company nameplate with logo in the courtyard
• Premium: Additionally physical mail forwarding to the rest of Europe as well, including postage; collection of RSa and RSb mail held at the post office with postal authorisation (except items marked “Nicht an Postbevollmächtigte”); four hours of meeting room per month; mail and forwarding service at no further charge for six months after the end of the contract and the change of the business address

By choosing the scan service, the user expressly authorises the Operator to open incoming mail items, to digitise them and to transmit them to the user electronically. After digitisation, the originals are kept and, as agreed, forwarded, placed in the mailbox or securely destroyed in line with data protection rules after three months.

A deposit of 100 euros is payable if a key is issued. The deposit is refunded when the undamaged key is returned after the end of the contract. If the key is lost or damaged, the deposit is forfeited and covers the costs of replacement and changing the lock. No setup fee applies.

Section 3 Conclusion of Contract

The contract is concluded through the user's order and its acceptance by the Operator. Acceptance takes place by confirmation via email and activation of the service. Each user receives an individual service contract. After booking, the user submits the signed service contract and a copy of the ID of the person signing the contract digitally.

These Terms apply in addition to the service contract, in the version valid when the contract is concluded. In the event of discrepancies between these Terms and the service contract, the service contract prevails.

Section 4 Prices and Payment

The current prices can be viewed on the Operator's websites (Postservice.at and 1010.works). All prices are exclusive of 20% value added tax. The fee is payable in advance for the respective billing period (monthly or annually). Processing is handled via the payment service provider Chargebee.

Section 5 Term and Termination

The contractual relationship is concluded for an indefinite period. Both parties may terminate it in writing on a monthly basis without giving reasons. For termination by the user, an email to hello@postservice.at is sufficient. In the case of annual payment, the notice period is one month to the end of the respective contract year.

The right to extraordinary termination for good cause remains unaffected.

Section 6 Right of Withdrawal and Money-Back Guarantee

Consumers within the meaning of the Austrian Consumer Protection Act (KSchG) have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which the contract was concluded.

In addition, the Operator grants a 14-day money-back guarantee for all customers, including businesses: within the first 14 days after booking, the Operator refunds the full amount.

Section 7 Obligations of the User

The user undertakes:

• To provide only truthful information
• Not to use the business address for unlawful purposes
• To notify any changes to contact details without delay
• To collect mail at regular intervals, provided a mailbox has been assigned on site
• To comply with any house rules that may exist for the property

Change of business address after the end of the contract

In the event of termination of the contractual relationship, the user undertakes to officially change the business address registered with the Operator within 14 days, or within six months in the Premium package, after the termination takes effect. Within the same period, the user shall provide the Operator with a current extract from the relevant register, such as the commercial register or the trade register; if there is no register entry, written notification of the new address is sufficient.

If the user fails to meet this obligation, the Operator is entitled to charge, for each month or part of a month of delay until the proof is received, a fee in the amount of the monthly fee (with annual payment, one twelfth of the annual fee) as well as a one-off processing fee of 165 euros. The fees are due immediately and cover the administrative effort and the risks arising from the continued use of the address. Delays caused by the processing time of the authority are disregarded, provided the user proves that the application was filed in time.

Section 8 Liability

The Operator is liable without limitation for intent and gross negligence. For slight negligence, the Operator is liable only in the event of a breach of material contractual obligations. Beyond this, the Operator assumes no liability whatsoever for the delivery of mail items.

The user is liable to the Operator for all damage resulting from improper handling or use of the premises not in accordance with the contract, caused by the user or the user's visitors.

Section 9 Data Protection

The Operator processes the user's personal data in accordance with the General Data Protection Regulation (GDPR). For details, please refer to our privacy policy. For scanning and forwarding, our data processing agreement pursuant to Art. 28 GDPR applies.

Section 10 Final Provisions

The contractual relationship is governed exclusively by Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of private international law. If the user is an entrepreneur, the exclusive place of jurisdiction for all disputes arising from or in connection with the contract is the court with subject-matter jurisdiction for 1010 Vienna.

The user pays any stamp duty (Vergebührung) that may be levied on the contract.

Apart from the respective service contract, there are no verbal side agreements. Amendments or additions must be made in writing.

Should individual provisions of these Terms be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected thereby. The invalid or unenforceable provision shall be replaced by a permissible provision that comes as close as possible to it in economic terms.