Digital Mail for Business: How Scanning Works

A digital mailroom works like this: your business mail arrives at a fixed Vienna address, gets scanned and reaches you wherever you work, on the same screen as your email. With 1010 Works, unlimited scanning is included from the Plus plan at 79 EUR per month plus VAT with annual billing, and the originals stay at Seitenstettengasse 5/37, 1010 Vienna for pickup seven days a week. The mailbox becomes a process that runs without your presence. Last updated October 2026.

How does business mail scanning work?

Four steps: mail arrives at the business address, it is opened, scanned and delivered to you digitally, and the original is stored. In practice:

• You route your business mail to the address, a real physical address rather than a post office box
• Incoming letters are accepted and logged
• The content is scanned and delivered to you digitally
• The original stays on site, available for pickup any day of the week

The point is that you see the content, not just the envelope: invoices, official notices, contract documents. You can act on the day the letter arrives, whether you are in Vienna, London or Lisbon.

What does digital mail cost in Vienna?

Unlimited scanning starts at 79 EUR per month with annual billing, or 89 EUR monthly, plus VAT, as part of the Plus plan. The three plans at a glance:

• Basic, 49 or 59 EUR: business address with mail acceptance and self-pickup seven days a week
• Plus, 79 or 89 EUR: adds unlimited scanning of all your business mail and EU-wide forwarding on request, postage included
• Premium, 129 or 149 EUR: adds forwarding to the rest of Europe, collection of RSa and RSb registered mail under postal power of attorney and 4 hours of meeting room use per month

With monthly billing every plan is cancellable monthly, and there is no per-scan billing from Plus upwards. The full feature comparison is on the pricing page.

Who benefits most from a digital mailroom?

Anyone who is not at the company address every day: distributed teams, frequent travellers, solo founders without an office and international entrepreneurs running an Austrian company from abroad. Typical setups:

• Remote-first companies whose team works across cities or countries
• Consultants who spend weeks on client sites
• Non-resident founders who need Austrian mail without an Austrian apartment
• Companies in transition between offices that cannot afford a mail gap

What these cases share: mail must not wait for someone to stand in front of a letterbox. Combined with a virtual office in Vienna, digital mail turns a first-district address into a complete location without renting office space.

What happens to the original letters?

They stay at the location and can be collected seven days a week, and from the Plus plan you can have them forwarded anywhere in the EU, with Premium also to the rest of Europe, postage included. For day-to-day work the scan is usually all you need, so most customers collect originals in batches when they are in the city anyway. Documents that matter physically, such as contracts with original signatures or paperwork for your accountant, are picked up or forwarded. The result is a simple split: digital for speed, physical for the few documents that genuinely require it.

Which mail can a scanning service not handle?

RSa letters, the strictest class of Austrian official mail: they are delivered into the recipient's own hands, which means you or a person holding your postal power of attorney. If the carrier finds nobody authorized, the letter is deposited at the post office and counts as delivered once the pickup period starts. Only items marked “Nicht an Postbevollmächtigte” (not to be handed to authorised representatives) are delivered by the post to you in person exclusively.

RSb letters may additionally be accepted by substitute recipients. Collecting RSa and RSb letters under postal power of attorney is included in the 1010 Works Premium plan at 129 EUR per month with annual billing. That covers the deadline-driven official mail an Austrian company receives.

Conclusion

Digital mail replaces the trip to the letterbox with a process: acceptance at a real address in Vienna's first district, unlimited scans and EU-wide forwarding from 79 EUR per month, originals available seven days a week, and with Premium also collection of RSa and RSb letters under postal power of attorney. It works for a solo founder just as well as for a distributed team. Mail forwarding and scanning from Vienna starts without a setup project: choose a plan, use the address, read your mail anywhere, cancel monthly with monthly billing.